Zotabet Casino Privacy Policy
This Privacy Policy explains how Zotabet Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and should be read together with the applicable casino terms and responsible gambling information.
Zotabet Casino is intended for people aged 18 and over. By using the website, you acknowledge that information may be processed for account administration, security, legal compliance and the delivery of online casino services. This policy describes the main practices that apply to such processing.
Information We Collect
The information collected depends on how you interact with Zotabet Casino. Some information is provided directly by you, while other information is generated automatically when you use the website.
- Identity details, such as your name, date of birth and nationality, when required for account creation or verification.
- Contact details, including your email address and other information needed to communicate with you.
- Account information, such as login credentials, preferences, account history and responsible gambling settings.
- Transaction details relating to deposits, withdrawals, bonuses and other account activity. Payment card or banking information may be handled by authorised payment providers rather than stored directly by us.
- Verification information, which may include documents or other evidence needed to confirm identity, age, source of funds or account ownership.
- Technical data, including IP address, browser type, device details, operating system, language settings and information about how you use the website.
- Communications and support records, including messages, requests and information submitted when you contact us.
You should provide accurate and current information and should not submit another person's personal data unless you are authorised to do so. If information is incomplete or inaccurate, certain services may be delayed or unavailable.
How We Use Information
Personal information is used for purposes connected with operating and improving Zotabet Casino. The specific purpose depends on the nature of the information and your relationship with us.
- To create, administer and maintain your casino account.
- To process deposits, withdrawals, gameplay activity and account requests.
- To verify identity, age, account ownership and information required for fraud prevention or financial crime controls.
- To provide customer support, respond to enquiries and communicate important account or service notices.
- To operate, secure, troubleshoot and improve the website, games and related services.
- To understand general usage patterns and measure the effectiveness of website features or communications.
- To identify suspicious activity, prevent misuse, enforce our terms and protect customers, the business and third parties.
- To meet applicable legal, regulatory, accounting or record-keeping obligations.
- To send promotional communications where permitted and, where required, where you have given a suitable choice or consent.
We do not use personal information for purposes that are incompatible with the reason it was collected unless a lawful basis or another appropriate permission allows that use. You may be able to change marketing preferences through your account or by following the instructions in a promotional message.
Cookies and Similar Technologies
Zotabet Casino may use cookies, pixels, local storage and comparable technologies to make the website function and to understand how it is used. These technologies can remember settings, maintain sessions, support security and help us analyse website performance.
- Essential technologies support login functions, navigation, security checks and core account services.
- Preference technologies remember choices such as language, display settings or other selected options.
- Analytics technologies help identify technical problems and produce aggregated information about website use.
- Marketing technologies, where used, may help measure campaigns or tailor communications in accordance with applicable requirements.
Your browser or device may allow you to block or delete cookies. Restricting essential cookies can affect account access, gameplay functions or other parts of the website. Information presented through cookie controls may explain the choices available for non-essential technologies.
Data Sharing
Personal information may be shared when it is necessary to provide the service, protect the website, meet legal duties or manage the business. We aim to limit shared information to what is reasonably required for the relevant purpose.
- Payment and financial service providers may receive information needed to process transactions and prevent payment misuse.
- Identity, verification, fraud prevention and compliance providers may assist with checks and risk assessment.
- Technology, hosting, security, analytics and customer support suppliers may process information on our behalf.
- Game and platform suppliers may receive information required to deliver games, maintain functionality or resolve technical issues.
- Professional advisers, insurers, auditors or business partners may access information where reasonably necessary for their assigned role.
- Authorities, courts or enforcement bodies may receive information where disclosure is required or permitted by law.
We do not sell personal information as a general business practice. If the business or part of its operations is reorganised, transferred or acquired, relevant information may be disclosed to the parties involved, subject to appropriate confidentiality and legal safeguards.
Data Security
Zotabet Casino applies reasonable technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication procedures, secure transmission, monitoring and staff or supplier confidentiality requirements.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised account activity. We may restrict access or request additional verification when necessary to protect an account.
Data Retention
Personal information is retained for as long as it is reasonably necessary for the purposes described in this policy. The retention period may depend on whether the information is needed to maintain an account, complete a transaction, investigate a dispute, prevent fraud or demonstrate compliance with applicable obligations.
When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Some records may remain in restricted archives for a further period where this is necessary for legal claims, audits, security investigations or other legitimate business purposes.
Your Rights
Depending on your circumstances and applicable law, you may have rights concerning the personal information held about you. These rights can include requesting access, asking for correction of inaccurate information, seeking deletion, objecting to certain processing or requesting limits on how information is used.
- You may ask for an explanation of the information we hold and how it is used.
- You may request correction where personal information is inaccurate, incomplete or out of date.
- You may ask us to delete information where there is no continuing reason to retain it, subject to applicable exceptions.
- You may withdraw consent where processing is based on consent, although this will not affect earlier processing.
- You may opt out of direct marketing communications without affecting essential service messages.
Requests may require reasonable identity verification to protect customers against unauthorised disclosure. Certain information may need to be retained, or a request may be limited, where legal, security, transaction or dispute-related obligations apply. If you have concerns about our handling of personal information, you may raise them with us so that they can be reviewed.
Third-Party Services
The website may contain or rely on services operated by third parties, including payment processors, verification providers, analytics services, game suppliers and technology hosts. These providers may collect or process information under their own privacy notices and service arrangements.
Links to external websites or services are not controlled by Zotabet Casino. Before submitting information to another organisation, you should review its privacy information and account settings. The presence of a link or integrated feature does not mean that Zotabet Casino accepts responsibility for the privacy practices of that third party.
International Transfers
Some service providers or corporate partners may process personal information in a country other than Australia. Where this occurs, information may be subject to the laws of the country in which it is processed, which may provide protections different from those available in Australia.
We take reasonable steps to assess overseas processing arrangements and to use appropriate contractual, technical or organisational safeguards where suitable. By using the services, you acknowledge that international processing may occur where it is necessary for account administration, payments, security, support, technology or other purposes described in this policy.
Policy Updates
This Privacy Policy may be revised when our services, technologies, suppliers or legal responsibilities change. The latest version will be made available on the website, with the effective date updated when appropriate.
Material changes may be communicated through the website, account notifications or other suitable channels. We encourage you to review this page periodically. Continued use of Zotabet Casino after an updated policy becomes available may indicate acknowledgement of the revised practices, subject to any rights that apply to you.
Contact Information
If you have a privacy question, wish to make a request or need clarification about how Zotabet Casino handles personal information, contact our support team at [email protected]. Please include enough information for us to understand your request, but do not send payment passwords or unnecessary sensitive documents in an unsecured message.
We may ask for further details to confirm your identity before responding. This helps protect account information and ensures that personal data is disclosed only to the appropriate person. We will review privacy enquiries and respond within a reasonable period, subject to the nature of the request and any applicable legal requirements.
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